Privacy Policy

Your information belongs to you. This policy explains what we collect, why we collect it, and what we will never do with it — in plain language, without the boilerplate.

Who we are

HeartLink Homes LLC (“HeartLink Homes,” “we,” “us,” or “our”) is a Washington limited liability company operating as a real estate team affiliated with Keller Williams Realty Puyallup. Our office is at 1029 E Main Ste 201, Puyallup, WA 98372.

This policy explains what personal information we collect through heartlinkhomes.com and our related services, how we use it, and the choices you have. It applies to information HeartLink Homes LLC collects directly. Keller Williams Realty and other third parties maintain their own privacy policies, which govern the information they collect.

Information we collect

We collect only what we need to respond to you and provide real estate services.

Information you give us

• Your name, email address, phone number, and mailing or property address
• What you tell us about your goals — buying, selling, timing, neighborhoods, budget, and similar details
• Messages you send us through forms, email, text, or voicemail
• Documents and information you provide during a transaction

Information collected automatically

• Standard web log data such as IP address, browser type, pages viewed, and referring page
• Cookies and similar technologies used to operate the site and understand how it is used

We do not knowingly collect sensitive categories of personal information, and we ask that you not send them to us through this website.

How we use your information

• To respond to your inquiry and communicate with you by phone, email, or text
• To provide real estate brokerage services and fulfill our obligations to you
• To send information you have asked for, such as listings, market updates, or guides
• To improve our website and understand which content is useful
• To meet legal, regulatory, and recordkeeping obligations that apply to licensed real estate brokers in Washington

We do not sell or share your information

Consent to receive text messages from HeartLink Homes LLC, and the phone number you provide for that purpose, are never sold, rented, or shared with third parties or affiliates for their marketing purposes.

We disclose personal information only in these limited circumstances:

• Service providers. Vendors who operate our systems on our behalf — for example, our website host, customer relationship management system, email delivery service, and telephone and messaging providers. They may use your information only to perform services for us, and not for their own purposes.
• Transaction participants. When you engage us for a transaction, parties necessary to complete it — such as your lender, title and escrow company, inspectors, or the other side’s brokerage — consistent with your instructions and our obligations.
• Our brokerage. Keller Williams Realty Puyallup, as required by our affiliation and by law.
• Legal requirements. When required by law, regulation, subpoena, or to protect the rights, property, or safety of any person.

Text messaging

If you give us your mobile number and agree to be contacted by text, we may send you messages about your inquiry, your transaction, appointments, or listings you have asked about. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message, and you may reply HELP for assistance. Agreeing to receive text messages is never a condition of buying or selling a home with us, or of using this website.

Full details are in our SMS Terms & Conditions.

Cookies and analytics

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site. Most browsers let you refuse or delete cookies through their settings. Refusing cookies may affect how parts of the site work.

We may use analytics services that collect usage information on our behalf. We do not permit those services to use your information for their own advertising purposes.

Your choices

• Email. Every marketing email includes an unsubscribe link. You may also email us to be removed.
• Text messages. Reply STOP to any message.
• Phone calls. Tell us and we will stop calling.
• Access, correction, and deletion. Contact us and we will correct or delete the personal information we hold about you, subject to records we are required to retain by law or by our brokerage.

Opting out of marketing does not stop communications necessary to a transaction already underway.

How we protect and retain information

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information as long as needed for the purposes described here and as long as required by Washington real estate recordkeeping rules and other applicable law.

Children

This website is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

Fair Housing

HeartLink Homes LLC and Keller Williams Realty support and comply with the Fair Housing Act and the Washington Law Against Discrimination. We do not use personal information to steer, exclude, or discriminate on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected class.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be highlighted on this page.